Queue Control Toolbar Buttons

Your CIC administrator controls which buttons appear on the Queue Control toolbar in My Interactions.

Requirements: You need the appropriate My Interaction Right to use a button when it appears in the My Interactions toolbar.

Click a button name for a description of its function.

Assistance

Disconnect

Hold

Listen

Mute

Pause

Pickup

Properties

Private

Record

Transfer

Voicemail

ICBASL

Coach

Disconnect

Hold

Join

Listen

Mute

Pause

Pickup

Private

Record

Transfer

Voicemail

Related Topics

Using the Queue Control Toolbar