Security Rights

Security rights control your access to certain Interaction Client features and determine the actions you can perform. Your CIC administrator assigns your Security rights. Contact your CIC administrator if you have questions about your Security rights.

Client Rights

These rights determine which actions you can perform in Interaction Client.

This security right	Description
Account Code Verification	Enables you to assign Account Codes to incoming and outgoing interactions. You also need the View Account Codes Access Control right to display Account Code fields in dialog boxes. For more information, see Understanding Account Codes.
Conference Calls	Enables you to create a Conference call.
Multiple Calls	Determines whether you are alerted when a new call arrives in your queue when you are already on a call. This alert only occurs on calls into lines that are configured as "Allow Deferred Answer." If you don't have this right, or don't have call coverage set to forward calls when busy, then you aren't alerted to the new call. The new call then rolls to voice mail. This setting does not actually prevent multiple calls from being on your queue at the same time. It merely controls whether you are alerted or not. This setting applies only to My Interactions, not to calls to a logged-in station or default workstation.
Persistent Connections	This right gives you the option of keeping your remote telephone connected until you log off. It enables you to select Persistent when using a Dynamic Remote Client Connection.
Receive Voicemail	If you have this right, callers are sent to voice mail when you're in a DND (do not disturb) or other "not available" status or don't answer your phone. If you do not have this right, callers are returned to the Interaction Attendant main menu.
Response Management	Enables you to use Response Management to use a stored response in email messages, chats, callback requests, or text messages. Typical stored responses include a standard greeting or your company’s support website address. This right also enables you to create, organize and manage Personal Responses. For more information, see Create Personal Responses.
Status Notes	Enables you to create a Status Note when you set Status details for yourself or another user. Status Notes provide additional details about status, for example, the date an agent expects to return after vacation.
User-defined Telephone Number on Remote Logon	Enables you to enter a new Remote Number when logging on. For more information, see Dynamic Remote Client Connections.
Workgroup Statistics	Enables you to display the Workgroup Statistics view.
Workgroup/Profiles Tab	Enables you to display the Workgroup and Profiles view. This view lists workgroups and Attendant Profiles by name.

Interaction Command Rights

These rights determine which buttons appear on the My Interactions Queue Control Toolbar.

This security right	Description
Assistance	Displays Assistance button and the Request Assistance command.
Disconnect	Displays the Disconnect button and the Disconnect command.
Hold	Displays the Hold button and the Hold command.
Listen	Displays the Listen button and the Listen In command.
Mute	Displays the Mute button and the Mute Call command.
Pause	Displays the Pause button and the Pause Recording command.
Pickup	Displays the Pickup button and the Pickup command.
Private	Displays the Private button and the Private command.
Record	Displays the Record button and the Record command.
Secure Recording Pause	Displays the Secure Record Pause button and the Secure Pause command.
Transfer	Displays the Transfer button and the Transfer command.
Voicemail	Displays the Voicemail button and the Send to Voicemail command.

My Interaction Rights

These rights determine the actions you can perform in My Interactions.

This security right	Description
Disconnect Interactions	Enables you to disconnect an interaction using Interaction Client instead of hanging up the telephone.
Listen in on Interactions	Enables you to listen to a call. You can hear both sides of a call.
Mute Interactions	Enables you to disable the microphone on your telephone so that the other party or parties cannot hear what you are saying. It also enables you to reactivate the microphone. For more information, see Mute Button.
Park Interactions	Enables you to park a call on orbit. Note: You can park only calls appearing in My Interactions.
Pause Interactions	Enables you to use the Pause button to control a recording session. Click this button to pause the recording session. Click it again to resume the recording session. For more information, see Record a Call and Record a Chat Session.
Pickup Interactions	Enables you to pick up an interaction. For more information, see Picking Up Calls.
Private Interactions	Enables you to prevent other Interaction Client users from recording or listening to your conversation. For more information, see Private Button.
Put Interactions on Hold	Enables you to place a selected interaction on hold. For more information, see Hold button.
Record Interactions	Enables you to record an interaction. The recordings are stored in files.
Transfer Interactions	Enables you to transfer an interaction. For more information, see Blind Transfer Buttons or Consult Transfer Buttons.
Transfer Interactions to Voice Mail	Enables you to transfer a call to your voice mail.

User Rights

This security right	Description
Directory Administrator	Enables you to edit public directories that other users created. For more information, see View and Edit Directory Entries.
Intercom Chat
Require Forced Authorization Code	Requires you to enter an authorization code before toll numbers can be dialed from your station. An authorization code prevents someone from using your phone to make a toll call while you are logged on, but away from your desk. For more information, see Dial a Long-Distance Number.
TIFF Faxes