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Interaction Client Web Edition Help |
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Interaction Client Web Edition Help |
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Requirements: The "Hold" Interaction Command Right determines if the Hold button can appear on a toolbar. The Put Interactions on Hold Security right enables you to hold an interaction appearing in My Interactions.
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Description |
Click Hold to place the selected interaction on hold. To take the interaction off hold, click Hold again, or click Pickup. When
you click this button, the icon for the selected interaction changes
to a Hold icon |
Icon |
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Location |
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Description |
Click Hold to place the selected interaction on hold. To take the interaction off hold, click Hold again, or click Pickup. |
Note: The Hold button is unavailable if the interaction is not in a state in which this action can be performed.
Tip: Your CIC administrator can configure a maximum hold time for interactions. By default, interactions on hold for longer than fifteen minutes are disconnected. Your administrator can change the amount of time an interaction can remain on hold and/or the behavior that occurs once the hold time is exceeded. For example, your administrator may choose to transfer interactions on hold longer than twenty minutes to another queue. For more information, see your CIC administrator.
Related Topics
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