Pickup Button

Requirements: The "Pickup" Interaction Command Right determines if the Pickup button can appear on a toolbar. The Pickup Interactions Security right enables you to pick up an interaction appearing in My Interactions.

Icon
Location	Queue Control toolbar
Description	Click this button to pick up the current interaction, or to take the current interaction off hold. When you click this button, the icon for a call changes to a Connected icon.

Note: The Pickup button is unavailable if the interaction is not in a state in which this action can be performed.