Record Button

Requirements: The "Record" Interaction Command Right determines if the Record button can appear on a toolbar. The Record Interactions Security right enables you to record an interaction appearing in My Interactions.

Icon

Location

Queue Control toolbar

Chat Window

Description

Click Record to record the currently selected call or chat. A call recording is saved as a. wav file. A chat recording is saved as a .txt file.

Clicking Record the first time starts the recording session for a call. Clicking Record again stops the recording session for a call.

Note: You can press the Record button more than once to stop or continue recording your interaction. Interaction Client stores each part of the recorded conversation in separate audio files or text files, and sends them to you in email message attachments after you end the call.

ICBASL

Note: The Record button is unavailable if the call is not in a state in which this action can be performed or if you do not have rights to record calls. Contact your CIC administrator if you need security rights to use this feature.

Warning: Interactive Intelligence, Inc. disclaims any responsibility for end-user or licensee to comply with federal or state law restrictions regarding Record or Listen capabilities of CIC software. The licensee hereby warrants and represents that the end-user or licensee will use the product in compliance with any federal or state law.