Using the Directory Toolbar

Use the Directory toolbar to simplify working with contacts and managing the flow of incoming interactions. The Directory toolbar provides actions involving directory entries and active interactions. The Directory toolbar is located at the bottom of each directory tab.

Some buttons may not be available in all situations. If a button appears shaded, or grayed-out, you may not be able to use it on the currently selected interaction or contact.

Toolbar Buttons

The Directory toolbar contains the following buttons.

Toolbar Button	Function
	Camp
	Change User’s Status
	Chat
	Dial
	Send E-mail Message
	Transfer
	Park on Queue
	Properties
	Voicemail