Send an Email Message

There are two ways you can send email messages to addresses associated with your directory entries.

Note: This feature makes it convenient to send email messages to people and businesses represented by directory entries. It requires that you have a correctly-configured email program installed on your system. This feature is completely separate from the management of ACD-routed mail. E-mail messages sent using your default email program are not considered interactions and are not counted in Customer Interaction Center reports and statistics. For information about sending an email message that is counted as an interaction, see Start an E-mail Interaction.

To send an email message:

Click any available email address hyperlink in a directory entry
Select a directory entry and click the Send email button on the Directory toolbar.

Result: An email address for the selected directory entry appears in the "To" line of a new email window in your default email program.