Initiate a Chat Session

Requirements: You need the Intercom Chat Security right to start and participate in intercom chats with other Interaction Client users.

Intercom chats, or chat sessions between Interaction Client users, can include two or more users. To start intercom chats with two or more other users, you can conference two or more chat Sessions

Note: Before you can start a chat, the CIC administrator must grant you Allow Intercom Chat user rights in Interaction Administrator. Intercom chats can take place only between users on the same IC server. You cannot start a chat session with a user on a peer server.

To start a chat session with another Interaction Client user:

In the Company Directory, select the name of the person with whom you wish to chat.
Click the Chat button in the Company Directory.

Result: The chat appears in the Chat window.

Note: If the Logged On column appears in this directory view, the Chat button is enabled or disabled depending on whether the user is currently logged on. However, if the Logged On column does not appear, the Chat button is always enabled. If the user you select for a Chat is not available or does not respond, you can leave a Chat mail in the Chat window. Press Disconnect in the Queue Control toolbar or in the Chat window after typing the message.