Transfer a Call Using the Directory Toolbar

To transfer a call using the Transfer button:

1. While the call is selected in My Interactions, inform the caller that he or she is going to be transferred.

2. Click the Hold button.

3. Locate and select the directory entry to which you want to transfer the call.

4. Do one of two things:

   • In the Directory toolbar, click the Transfer button.

Result: This transfers the call to the default number for the selected entry.

• In the Directory toolbar, click the arrow on the Transfer button and then click one of the displayed "Transfer" entries to dial the associated number.

Result: This transfers the call to the selected number for the selected entry.

Related Topics

Transfer a Call Using the Queue Control Toolbar

Using the Directory Toolbar