My Responses Editor

Requirements: See Working with Response Management.

To create and edit response items, use the Response Management Editor. It is a full-featured HTML editor with text formatting tools for messages. You can import HTML files, insert Response Macros, create hyperlinks, and add images.

To access the Response Management Editor, in the My Responses window, select the My Responses folder and do one of the following:

Click the Create new item (plus sign) toolbar button.
Navigate to an existing item and then click the Edit item (notepad) toolbar button.

For more information about creating or editing personal responses, see Create Personal Responses.

1	Text formatting tools	The editor includes a full range of text formatting tools. Tooltips identify each of the tools.
2	Link	Turn a selected word or phrase into a clickable hyperlink. You can create two types of links: URL: a link to an Internet address. E-mail: A link that creates an addressed email message in the default email program on the customer’s system. Optionally, you can supply the subject and standard text for this message.
3	Image	Insert images in any of the standard Windows formats, including JPEG, GIF, and PNG. You control the image alignment within the message.
4	Select Macro To Insert	Insert placeholder fields that are replaced when the response is used with a constant, interaction attribute or another stored response. For more information, see Create Response Macros.
5	Select HTML to Insert	Import an HTML formatted file into your response. You can import files with either an HTM or HTML extension.
6	Editing pane	Type, format, and edit your message here. Note: If you select the File response item type, the editing area is unavailable.
7	Name	Name identifies the response item, but does not have to be unique. If you do not provide a name, it defaults to New Item. Note: Response Management provides a full-text search tool that uses the information in Name, Shortcut, and Labels along with the response item’s content to find a response.
8	Shortcut	You can type the shortcut and press Ctrl+Space to insert the response item in a chat or email reply.
9	Labels	Labels provide more search terms.