View a Fax

Requirements: The Web Client fax format option on your user account determines if you can select a fax from the Fax Viewer and view it in a browser window. Contact your CIC administrator.

The Fax Viewer displays a list of your current faxes. If your user account is appropriately configured, you can view faxes from inside Interaction Client.

Note: You can always view faxes from your email account by clicking on the fax attachment to an email message.

To view a fax using the Fax Viewer:

Do one of the following:

- In the My Interactions toolbar, click the Faxes button.
- From the View menu, select Faxes.

Result: The Fax Viewer appears and displays the Faxes List.

Select a fax.
Click the View button in the Fax Viewer.

Result: The fax appears in a new browser window.

Tip: If the View button is not available, then the Web Client fax format option is not enabled on your user account or it was not enabled at the time you received the fax.

Close the browser window containing the fax.
Do one of the following:
- Return to step 2 and select another fax.
- Click the Fax Viewer Close button.
- Click the Delete button in the Fax Viewer to delete the fax from both the Fax Viewer list and from your email Inbox.