Transfer Button

Requirements: The "Transfer" Interaction Command Right determines if the Transfer button can appear on a toolbar. The Transfer Interactions Security right enables you to transfer an interaction appearing in My Interactions.

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Description

Use this button to transfer a call to a specific number associated with a selected directory entry by doing one of the following:

Select an entry in the Company Directory and then click the Transfer button to transfer the call to the default number.
Select an entry in the Company Directory and then click the down arrow on the Transfer button. Click one of the displayed "Transfer" Consult Transfer Buttons entries to transfer the call to the associated number.