Place a Chat Session on Hold

You can place a chat on hold to free yourself up for other interactions. When you place a chat session on hold, Interaction Client may send you another phone call, email message, or chat session. While a chat session is on hold, you are free to make a call or start another chat session. Other chat participants can continue to type and send text while you have your part of the Chat Session on hold.

To place a chat session on hold, do one of the following:

In the Chat Window, click the Hold button.
In My Interactions, select the chat and click the Hold button.

Result: In the queue view, the chat’s state changes to "Held." To return to the chat session, click the Pickup button.

Note: The Hold button is selected while the chat session is on hold.