Pick Up a Chat Request

Requirements: See Pickup.

When someone sends a chat request to you, Interaction Client sends a message to your email account and the chat request appears in your My Interactions queue. To join the chat session, select the chat request and click the Pickup button.

Note: The chat may open automatically, if the CIC administrator enables your Interaction Client to Auto-Answer non-ACD Interactions. Popup blockers can prevent auto-answer windows from opening. If you want to use the Auto-Answer feature, configure your browser or popup blocking software to allow popup windows.