Pick Up or Reopen an Email Message

Requirements: See Pickup.

You pick up or reopen an ACD-routed email message from My Interactions. Also, an ACD-routed email message may open automatically, if your user information in Interaction Administrator is configured to Auto-Answer ACD Interactions.

Note: Popup blockers can prevent auto-answer email windows from opening. If you want to use the Auto-Answer feature, you may need to configure your browser or popup block software to allow popup windows in Interaction Client Web Edition.

To pick up or reopen an ACD-routed email message, do one of the following:

Double-click the email message.
Select the email message and click the Pickup button in the Queue Control toolbar.