Make a Call Using the Number Field

You can make a call from Interaction Client by typing the phone number from your computer keyboard instead of dialing it on your telephone. If you want to make a call without using Interaction Client, simply dial the number from your telephone. The call appears in My Interactions where you can watch its status.

Note: To find out if you have privileges to make toll calls, see your CIC administrator.

To make a call:

1. Do one of the following:

   • Enter a telephone number in the Number field.

Note: For more information about entering letters, parentheses or other special characters, see Entering Telephone Numbers.

1. • Click the down arrow to the right of the Number field and select one of your recently dialed numbers from the drop-down list.

2. Click the Make Call button or press Enter and one of the following happens:

   • If you are using Advanced Dialing Options and you need to assign an Account Code and/or a Workgroup, the Advanced Dialing Options dialog box appears. Select the appropriate Account Code and Workgroup name from the drop-down lists and then click Make Call to place the call.

2. • If you do not need to assign an Account Code, click Make Call or press the Enter button on your keyboard to place the call.

Related Topics

Dial a Long-Distance Number

Dial a Number Inside the Organization

Dial a Number Outside the Organization

Dial a Number Using Speed Dial

Dial a Recently-Dialed Number