Set Status Details

Depending on the status you select, you can set status details including status notes, forward number, and date and time you will become available. The date and time information you enter is played for all your incoming calls while in this status.

You can view other user’s Status Notes by adding this column to your Company Directory. For more information, see Customize Columns.

Note: Status detail information is required only for a Forward status which must have a Forward Number. If you do not enter status details, no dates or times are played for your incoming calls.

To set status details:

Click the Set status details link next to the My Status drop-down list.

Result: The Set Status dialog box appears.

Note: Selecting certain statuses from the My Status drop-down list can display the Set Details dialog box automatically.

Complete the fields as described below:

Status

Select a status, if necessary, in the Status drop-down list.

Tip: For more information, see Possible Status Values.

Status Notes

Enter any additional information on your current status.

As a convenience, the notes from the last time you selected this status appear in Status Notes. You can make any necessary changes to these notes.

Requirements: You need the Status Notes right in order to create or modify Status Notes.

Forward Number

This is enabled only for selected statuses such as Available, Forward. Enter a telephone number to which calls can be forwarded.

Note: The last forwarding number you used for this status defaults to the Forward Number box.

Until Date

Until Time

Do any of the following:

Depending on the selected status, you may select the Until Date or Until Time check box to use the default date and time.

Result: The current date appears in the Until Date field. Interaction Client automatically rounds the current time to the next whole hour, and sets that time in the Until Time field.
To change the Until Date, select the check box and click in the text box. Select a date from the displayed calendar.
To change the Until Time, select the check box, and click the drop-down list arrow to select a different time.

Note: Until Date and Until Time are displayed only for selected statuses. The date and time you select are played for your incoming calls.

Click the OK button