Open a Voice Mail Message From Your Inbox

You can play, replay, rewind, fast forward, save, and change the volume of the message by opening your voice mail message in your email program Inbox. You can forward the message to another person, just as you would any other email message.

Tips

By default, voice mail messages begin to play automatically through the device you selected for your last voice mail. If you want the voice mail messages to play only when you click the Play button, in the Interaction Voicemail Player application, from the Tools menu, select Options and clear the Play voice mail automatically on open check box.
DirectX is required to play voice mail messages through your PC speakers.
You can configure the alerts you receive for new voice mail messages. For more information, see Voice Mail / Fax Paging.
You can listen to and manage your voice mail messages by using the voice mail features on your telephone in addition to features in the Interaction Voicemail Player.
Your Customer Interaction Center system may be integrated with the Yap® voice mail preview service. In this configuration, a voice mail-to-text version of the message appears in the email to which it is attached. This provides a convenient approximation of the voice mail message content, but is not a replacement for listening to the message.

To listen to your voice mail through your Inbox:

Open your email program Inbox.

Open the email message containing the voice mail message.

Note: You may be prompted to log on if you haven't logged on to Interaction Client or your Windows logon account isn't associated with your Interaction Client user (i.e., you don't log on to Interaction Client using your Windows logon credentials). If so, just enter your Interaction Client logon password and click OK.

Double-click the voice mail message.

Result: You use either the Interaction Voicemail Player or your selected media player to play back your message.

Note: For more information about using this player, see the Interaction Voicemail Player Help.