Your CIC administrator can use Interaction Administrator to configure how Interaction Client Web Edition works. Contact your CIC administrator if you have questions on how any of these options are set on your system.
Your CIC administrator can set voice mail alerting options. These options control whether you receive alerts:
When you have voice mail.
At a designated telephone number.
For new voice mail messages.
Every time you receive a voice mail message.
Only for voice mail messages marked urgent.
Any time of the day or only during specific hours (office hours, for example).