These instructions assume that you are answering an interaction in My Interactions.
Ringing your telephone (if your CIC administrator has configured calls to ring on your desktop telephone).
Triggering a ring tone from your computer’s speakers.
Appearing on top of any applications you are working on.
Automatically selecting an interaction.
Note: If your user information in Interaction Administrator is configured to Auto-Answer ACD Interactions or Auto-Answer non-ACD Interactions, incoming interactions can be automatically picked up. Another Interaction Administrator configuration option can enable or disable Auto-Answer for incoming calls on a SIP station. When Auto-Answer is correctly configured, you are automatically connected to incoming interactions. Popup blockers can prevent auto-answer email windows from opening. If you want to use the Auto-Answer feature, you may need to configure your browser or popup block software to allow popup windows in Interaction Client Web Edition.
Pick up your telephone handset and the call automatically connects, and you can begin speaking.
Click the Pickup button on the Queue Control toolbar.
Double-click the interaction in the My Interactions view.
If you are currently connected to another call, click the Pickup button.
Result: This action connects you to the call and places on hold any other calls to which you are connected.