Making Conference Calls

Requirements: You need the Conference Calls Security right to create a conference call.

Creating a conference call is as easy as making or receiving several individual calls, then dragging and dropping each call to connect the participants.

Warning: Do not use a conference call to transfer an ACD-routed incoming call to a workgroup queue. If you call into a workgroup queue and are put on hold and then conference the ACD-routed call with your workgroup call and then disconnect from the resulting conference, the ACD-routed call is removed from the workgroup queue. It is put on hold and remains on hold. Use a blind transfer to transfer the incoming call to a workgroup queue. For more information, see Transfer a Call Without Consulting the Recipient.

Note: You must wait until a call connects before you can add it to a conference.

Tip: You can put a conference on Hold by selecting the conference and clicking the Hold button. You can click the Pickup or Hold buttons to reconnect to a held conference. For more information, see Place a Call on Hold.