Display the Workgroup and Profiles View

Requirements: The Workgroup / Profiles Tab Security right enables you to display the Workgroup and Profiles view.

A Workgroup and Profiles view lists workgroups and Attendant Profiles by name. Some special conditions control what you see in the Workgroup and Profiles view.

It does not list individual members of a workgroup, as in a Workgroup directory. It lists only Workgroups.
It lists only inbound call profiles that are configured in Interaction Attendant to allow calls to be transferred to them. It does not list operator profiles or outbound call profiles.

To display the Workgroup and Profiles view:

Click the New Tab button.

Result: A drop-down list of types of directories appears.

Click the Group and Profile directory type.

Result: The drop-down list expands to show the names of each directory in this type.

Click Workgroups and Profiles.

Result: The Workgroups and Profiles directory appears in a new tab in Interaction Client.