Requirements: You need the Activate self Access Control right for the selected workgroup to change your workgroup activation status. You also need to be a member of that workgroup. Finally, the workgroup must be configured as Active and also have an ACD queue.
In order to receive an ACD workgroup call, you must be logged onto Interaction Client, have your workgroup activation status set to Active, and set your status to an "Available" type.
To change your workgroup status:
From the View menu, select Workgroup Activation. Select the appropriate check box to activate your workgroup status or clear the check box to deactivate it.
In the Workgroup Statistics View, click Activate or Deactivate link to change your status for the currently selected workgroup.