Call Coverage Options

Your CIC administrator can use Interaction Administrator to configure how Interaction Client Web Edition works. Contact your CIC administrator if you have questions on how any of these options are set on your system.

Among the call coverage options that can be set by your CIC administrator are:

• The internal number or CIC extension designated as your call coverage number.

• Whether forwarded callers leave voice mail in the mailbox for the designated call coverage number or your regular voice mailbox.

• The types of calls that are forwarded to a designated call coverage number.

• • All Calls.

  • Internal Calls. This includes calls from internal numbers or extensions on the CIC system.

  • External Calls. This includes calls from outside the CIC system (calls from public service telephone networks).

  • Unknown Calls. This includes calls from outside the CIC system that do not have caller ID.

• Whether calls are forwarded to a call coverage number when your status is Do Not Disturb (DND), including not being logged onto Interaction Client Web Edition.

• Whether calls are forwarded to a call coverage number when you are on the phone.

• Whether calls are forwarded to a call coverage number when you do not answer.